About the Position
Responsible for assisting providers with routine paperwork, such as Home Health form, patient forms, etc. Responsible for the planning, implementation and follow-up of patient referrals.
Dependent on Experience
Reports to the Medical Manager
Duties & Responsibilities
Schedules patients for ancillary tests and appointments with outside providers
Completes referral arrangements utilizing appropriate forms and maintains appropriate logs or paperwork for tracking referrals outside the clinic
Explains test or appointment preparation to patients for outside appointments
Obtains insurance pre-authorizations or referral confirmation as needed
Assists with pre-determining eligibility for Project Access, sends correspondence, faxes, and coordinates with the SRS Project Access staff
Communicates with Providers regarding patients referred for ancillary tests/appointments with outside providers regarding scheduling issues, results, follow-up and other necessary issues
Establishes professional relationships with outside providers, labs and medical facilities where patients are referred. Keeps professional communication ongoing to ensure quality patient care, timely referrals and smooth referral operations
Returns or receives patient phone calls during office hours or meets with patients in the office to coordinate referrals and appointments
Coordinates information necessary to those involved in the patient care process
Assists with the flow of patient charts from nurse’s station, medical records and provider areas
Communicates with front desk staff and supervisor regarding patient flow and services.
Retrieves tests and/or consultation results from outside sources
Maintains and stocks forms and supplies needed in area
Maintains patient confidentiality at all times
Assists in the development and documentation of protocols related to his or her job functions
Experience & Qualifications
Education & Experience
High school diploma or equivalent
Bilingual Spanish preferred
Previous customer service experience required
Previous computer experience required
Medical terminology with one-year experience in a public healthcare-related field preferred
Previous medical receptionist experience or background in general office work preferred
Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment
Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness
Demonstrated ability to identify and solve problems
Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind
Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions
Work Environment & Schedule
Medical office setting. Ability to sit and/or stand for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Interaction with physicians, patients and other office personnel. May involve contact with angry, upset or ill persons. May involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle phone calls.
Normal schedule is Monday through Friday 8:00 am to 5:00 pm., schedule may vary.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.
As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, and/or the practices’ confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends.
Confidentiality is so important that any breach of this policy will be considered grounds for termination. Review and signature of the Agreement is a condition of employment. Successful skills testing, drug screening, and a background check are required for employment.