About the Position
Assists clinic by providing complete patient care through distribution of sample medication provided by pharmaceutical companies or other agencies.
Dependent on Experience
Reports to the Medical Manager
Duties & Responsibilities
- Establishes and maintains inventory control of all prescription samples and over-the-counter medications as well as patient-specific medication provided by patient assistance programs
- Completes appropriate forms and maintains appropriate logs or paperwork for tracking prescription samples, over-the-counter medication, and patient assistance program medications
- Responsible for contacting drug companies to obtain refill and/or new prescription approvals within patient qualification guidelines
- Utilizes financial information including income and insurance/Medicaid status to assist patients with qualification for drug assistance programs
- Returns or receives patient phone calls during office hours or meets with patients in the office to coordinate applications or pick-up of pharmaceutical samples or patient assistance program medications
- Follows all State and Federal guidelines on pharmaceutical guidelines and procedures
- Maintains communication with Pharmaceutical Representatives. Coordinates representative appointments with Medical Clinic Director and providers as appropriate
- Assists in inventory maintenance; provides guidance to other staff on donation of over-the-counter medication
- Maintains and stocks forms and supplies as needed
- Maintains patient confidentiality at all times
- Answers and manages the physician-to-physician line
Experience & Qualifications
Education & Experience
- High school diploma or equivalent
- One-year experience in related field preferred
- Medical terminology preferred
- Experience in public health preferred
- Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment
- Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
- Demonstrated ability to identify and solve problems
- Able to provide innovative input into the development of the office and its processes
- Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind
- Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions
- Compassion for patients, family members, and others; along with a nurturing spirit to provide care during stressful situations
Work Environment & Schedule
Medical office setting. Ability to sit and/or stand for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Interaction with physicians, patients and other office personnel. May involve contact with angry, upset or ill persons. May involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle phone calls.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).
Normal schedule is Monday through Friday 8:00 am to 5:00 pm., schedule may vary.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.
As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, and/or the practices’ confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends.
Confidentiality is so important that any breach of this policy will be considered grounds for termination. Review and signature of the Agreement is a condition of employment. Successful skills testing, drug screening, and a background check are required for employment.