About the Position
This position is responsible for performing critical financial analysis of patient accounts, records and posts cash and credit payments for clinic patients and reconcile daily cash.
Dependent on Experience
Reports to Revenue Cycle Manager
Duties & Responsibilities
Interacts with patients regarding financial status of account, including understanding of patient account history.
Determine and collect deposit payments, insurance co-pay, lab, clinic charges, and bad debt payments as appropriate from patients
Processes cash and credit/debit cards payments received and posts payments to appropriate charges
Process same day refunds and refunds to credit card as approved by appropriate manager
Reconciles all cash, checks and credits card charges daily
Prepares daily deposit transmittal
Documents patient account information in computer system
Interfaces with corporate finance/billing or financial consultants as requested
Maintains patient and corporate confidentiality at all times
Assists with other special department projects as needed
Experience & Qualifications
Education & Experience
High school diploma or equivalent
Some college preferred
Previous handling and reconciliation of cash
Customer service, multi-line telephone, and computer experience
Previous administrative, and/or medical office experience preferred
Previous experience with medical and dental insurance preferred
Bilingual (Spanish) required
Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment
Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
Demonstrate ability to identify and solve problems
Excellent organizational skills and commitment to accuracy
Understands ethics of confidentiality
Bilingual Spanish preferred
Must possess high level of skill and accuracy in entering data into computer while talking to patients in person and by phone
Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind
Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions
Honest, courteous and professional at all times
Learns new concepts and procedures quickly
Able to provide innovative input into the development of the office environment and its processes
Work Environment & Schedule
Administrative office environment. Ability to sit for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Ability to read computer screens for extended periods of time. Interaction with physicians, patients and other office personnel. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle phone calls.
Normal schedule is Monday through Friday 7:45am to 5:00pm., schedule may vary.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).
As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, and/or the practices’ confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends.
Confidentiality is so important that any breach of this policy will be considered grounds for termination. Review and signature of the Agreement is a condition of employment. Successful skills testing, drug screening, and a background check are required for employment.