About the Position

Location

 Wichita, KS

Essential Role

 Affect improvements in the overall health of uninsured individuals seeking Community Cares services by providing professional care management & coordination services. The Community Cares model of service delivery supports the provision of timely, comprehensive, high-quality health homes services that operate under a whole person approach to care. The whole-person approach to care addresses all of the clinical and non-clinical care needs of the individual. 

Duties & Responsibilities

  • Referral tracking

  • Training and technical assistance

  • Data management (including processing enrollment/discharge/transfer forms)

  • Scheduling for primary care health home team and enrollees

  • Chart audits for compliance

  • Reminding enrollees regarding keeping appointments, filling prescriptions, etc.

  • Requesting and sending medical records for care coordination

  • Performs other appropriate duties as assigned

  • When appropriate, assisting participants identify and enroll in insurance plans

  • Identify, refer and assist participants navigate community resources

Experience & Qualifications

Education & Experience

  •  High school diploma or equivalent

  • Bachelors of Science in counseling, sociology, psychology or social work preferred; Experience will be considered in lieu of education

  • Valid driver’s license and reliable transportation for outreach travel

  • Two years of previous case management experience preferred

  • Prior office and/or medical setting experience

  • Two to five years’ experience in a health care environment preferred; preferably in an outpatient setting or FQHC

  • Previous community health or FQHC experience preferred 

Qualifications

  •  Must possess intermediate computer skills defined as ability to use email, computers, word processing, graphics and multimedia, and spreadsheets and databases

  • Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness

  • Demonstrated ability to identify and solve problems

  • Excellent organization skills and commitment to accuracy

  • Ability to collaborate and interact with a diverse group of health care professionals

  • Excellent analytical skills necessary for managing the systems of care provided in a clinical delivery environment

  • Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind

  • Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions

  • Ability to collaborate and interact with a diverse group of health care professionals

  • Excellent analytical skills necessary for managing the systems of care provided in a clinical delivery environment

  • Excellent customer relations skills

  • Honest, courteous and professional at all times

  • Excellent organization skills and commitment to accuracy

  • Able to comply with all relevant policies and procedures

Work Environment & Schedule

Working Conditions

 Medical office environment. Multi-task oriented position. May require sitting for long periods of time. Some bending, stooping, and lifting (up to 50lbs). Must interact with patients, the general public, other office personnel, and physicians. May involve contact with angry, upset or ill persons. May require local travel using personal vehicle. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle heavy phone call load and interact with patients effectively.

Work Schedule

This is an exempt position. The Community Cares Coordinator is expected to work within the normal work week (Monday through Friday 8:00 am to 5:00 pm., plus additional duties that can only be done outside of business hours. Light travel will be required.

Confidentiality

As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, and/or the practices’ confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends. 

Confidentiality is so important that any breach of this policy will be considered grounds for termination. Review and signature of the Agreement is a condition of employment. Successful skills testing, drug screening, and a background check are required for employment.

How to Apply

To apply, send your resume to Lori Ellison-Zuercher at lzuercher@gracemed.org, or you may mail it to GraceMed HR, 1122 N. Topeka St., Wichita, KS 67214.