About the Position
Provides professional assessment of patient's health concerns over the telephone, without the advantage of visual inspection or face-to-face interaction in order to complement GraceMed Health Clinic, Inc.’s mission of delivering primary health care services.
Dependent on Experience
Reports to the Medical Manager/Clinic Manager
Duties & Responsibilities
Utilizes communication skills, knowledge of disease processes, and normal growth and development for all age groups in order to ascertain an accurate understanding of patient’s symptoms
Determines the severity of the patient’s complaint; directs the caller to the appropriate emergency services if necessary; recommends the suggested medical follow-up based on their assessments and established triage protocols, and provides health information
Coordinates referrals with physicians, specialists and ancillary services on behalf of patients when needed
Maintains patient confidentiality at all times
Assists in the development and documentation of protocols related to his or her job functions
Experience & Qualifications
Education & Experience
Certificate from an accredited LPN program
Current State of Kansas licensure as an LPN required
Current CPR certification (must be obtained within 30 days of employment)
Able to maintain appropriate licensure and certification including meeting and/or exceeding CME requirements
Experience in public health and/or critical care experience preferred
Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment
Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness
Demonstrated ability to identify and solve problems
Able to function independently and document meticulously
Able to provide innovative input into the development of the office and its processes.
Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind
Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions
Able to handle stressful situations
Work Environment & Schedule
Medical office environment. Ability to sit and/or stand for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Interaction with physicians, patients and other office personnel. May involve contact with angry, upset or ill persons. May involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle phone calls.
Normal schedule is Monday through Friday 8:00 am to 5:00 pm, schedule may vary.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.
As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, and/or the practices’ confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends.
Confidentiality is so important that any breach of this policy will be considered grounds for termination. Review and signature of the Agreement is a condition of employment. Successful skills testing, drug screening, and a background check are required for employment.