Job: Site Quality Assurance Coodinator

Essential Role:  Provides coordination and implementation of the continuous quality improvement (CQI) initiatives of the satellite health clinic.   The responsibilities of the Quality Assurance Coordinator include the following areas:  CQI program, Risk Management and Conflict Resolution

 Reporting Relationships: The Quality Assurance Coordinator has a primary obligation to the Corporation as a whole and reports to the Quality Assurance Manager.

 Duties & Responsibilities:

1. Provide consistent weekly communication to the Quality Assurance Manager, ensuring that information, reports, and materials are provided, to clearly describe QA/QI activities and progress toward agreed upon objectives.
2. Responsible for coordination of the satellite RevUp Quarterly Report. 
3. Responsible for monitoring adherence to clinical practice guidelines through coordinating/performing chart audits.  These chart audits will be done monthly, quarterly or yearly and are centered upon reviews in a lifecycle area (e.g. pediatrics, adult, geriatric, etc.), an individual provider’s performance, or upon a Service Line (e.g. diabetes, asthma, etc.).  The Coordinator will compile and summarize findings with recommendations for quality improvement to the Patient Services, Medical and Dental Managers, through the reports given to the Quality Assurance Manager. 
4. Coordinates staffing for the clinic to assure there is appropriate staff to maintain adequate patient flow.
5. Plans efficient and effective use of the clinic’s resources; such as re-stocking supplies and sanitization of clinic, as well as maintenance request.
6. Responsible for ensuring patient privacy.
7. Responsible for tracking UOR and patient conflict resolution.
8. Responsible for ‘no show’ reports.
9. Responsible for POI audits.
10. The Coordinator coordinates periodic patient surveys and compiles reports to the Quality Assurance Manager to be used in provider performance assessments.
11. Maintain an up-to-date site Emergency Plan.
12. Responsible for the Peer Review collection.
13. May perform other duties as assigned or requested.

 Performance Requirements:

1. Ability to strongly embrace and personify the mission of theGraceMedHealthCenter.
2. Able to collaborate and interact with a diverse group of health care professionals and the QA committee of the GraceMed Board of Directors.
3. Able to organize and prioritize work appropriately.
4. Excellent analytical skills necessary for preparing reports, devising solutions, and implementing changes in a health care setting.
5. Excellent patient/client relations skills.

 Education and Experience:

1. At least 2 years of experience in clinical quality, quality assurance, or risk management in a health care setting preferred.
2. Associate Degree in related field preferred.
3. Experience in a community health center setting preferred. 

 Qualifications:        

1. Proficient in problem solving & decision making skills
2. Proficient in interpersonal skills
3. Ability to establish priorities
4. Successful candidate must submit to TB testing and any vaccinations recommended by OSHA Guidelines

 Working Conditions:

Primarily business office environment.  Significant interaction with a wide variety of staff and providers.  Limited, but very significant interactions with patients and physicians.  Some bending, stooping, and lifting (up to 50#).  Must possess socio-economic and cultural sensitivity.  May involve contact with angry, upset or ill persons.  Will involve potential exposure to blood and body fluids and other hazardous substances.  Must have visual acuity and manual dexterity to assist with procedures, perform and interpret lab results, and interface with computer.  Must have auditory acuity to handle phone calls and extensive patient interaction. While performing the duties of this job, it is possible to be exposed to blood, body fluids, fumes, or airborne particles.  Occasional local travel is required.

Work Schedule:

Schedules vary. 

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).

The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to successfully perform the job.

 Confidentiality:  As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics.  You have both a legal and moral obligation to protect the privacy of our patients.  In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, personnel salaries, and/or the practices’ confidential business with any third person.  This includes, but is not limited to, other employees, your spouse, family or friends.  CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION.  Review and signature of the Agreement is a condition of employment. 

 Successful background check, drug screen, and skills testing required for employment.

To Apply: email resume to bweber@gracemed.org. Mail to GraceMed Health Clinic, Inc., Attn: HR, 1122 N. Topeka, Wichita, KS 67214.  Fax to: 316-866-2083.